Terms & Conditions
Guarantee of service
We are confident in our work and are committed to providing superior service. Tibi Blanco, offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right.
The service will be done for one Cleaner.
Payment Options
Payment Terms: Payment due in 7 days from invoice date.
Payment Options: Bank Transfer/Cash
Credit Suisse Bank Details:
Beneficiary’s Name: Tibi Blanco
Account Number: IBAN CH50 0483 5183 3198 5100 0
A 10% of invoice value late fee will be assessed for late payment.
Cancellation policy
We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email us directly.
Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location, if our cleaning crew is on site.
Last minute changes or customer requests (like not cleaning certain rooms or areas) when our cleaning crew is on site will not decrease invoice price agreed.
A charge of 50% of service will be charged if the 48 hour cancellation policy is not honored. Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise.
Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.
Cancellation of agreement or service
If you would like to cease receiving service temporarily, long-term or permanently we request one weeks notice.
Tools and Products
Cleaning tools and cleaning products are provided by the customer. Otherwise a recharge of CHF50 will be included in the invoice. (Excluding Steaming Cleaning services).
Confidentiality and Security policy
The safety of our clients and cleaners is paramount at Tibi Blanco. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).
Providing professional cleaning in Zürich, we do not allow anyone into the residence without explicit direction from our client. We also ask that you inform to us of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Keys to residence or facility are coded and do not have personal information on keytags.
Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)
Office Hours
Our standard office hours are Monday to Friday 7 – 6 p.m. We schedule service 7 days per week.
Pricing
Let us give you a free estimate based on your cleaning needs. Please contact us for your personalized quote.